Refund Policy

Policy Scope

This refund policy is formulated for all consumption orders on the suzyshierbeststore.com platform, covering the whole process rules of customer return application, qualification verification, refund review, fund processing and arrival description. This policy is applicable to all global users who purchase products on this platform, ensuring standardized and transparent after-sales refund services for all orders.

Return & Refund Eligibility Period

We provide a long-term and flexible after-sales protection period for customers. All products purchased on suzyshierbeststore.com support 60-day free return and refund service starting from the day the customer receives the package. Within the valid return period, customers can apply for return and refund services for products that do not meet personal expectations, inappropriate size, inconsistent style or other non-quality problems, as well as defective products with quality problems.

Free Return Service Rules

The platform provides full free return service for all eligible returned products. Customers do not need to bear any return shipping fees and related handling fees. All return logistics costs are borne by the platform, which reduces the customer’s after-sales shopping cost. Returned products must keep the original packaging intact, complete accessories, unused and undamaged appearance, and meet the secondary sales standards, so as to pass the platform’s return inspection.

Refund Processing Cycle

After we receive and inspect the returned products and confirm that they meet the return specifications, we will immediately initiate the formal refund procedure. The standard refund processing cycle of the platform is 5 to 10 working days. The refund will be returned to the customer’s original payment account through the original payment channel. The final arrival time of the fund is subject to the processing cycle of the customer’s payment institution and bank system.

Refund Application Process

First, customers need to contact our customer support team via support@suzyshierbeststore.com to submit a return and refund application, and provide the corresponding order number, product information and return reason. After the platform reviews and approves the application, we will send a free return label and return operation guidelines to the customer. Customers only need to package the goods completely and send them back according to the guidelines, and wait for the platform to complete inspection and refund processing.

Special Instructions

For individual special products marked with non-returnable attributes on the product page, the return and refund service will not be applicable. For returned products that are damaged, worn, missing accessories or have incomplete original packaging and fail to pass the inspection, the platform has the right to reject the refund application. We will strictly abide by the refund policy to protect the legitimate rights and interests of both users and the platform.

 

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